If something isn’t right, we’ve kept the return and exchange process simple. Here’s how it works.
Return Eligibility
- Return window: returns must be started within 2 days of the delivery date.
- Item condition: items must be unworn, unwashed, and in their original condition. Items that don’t meet this won’t qualify for a return.
How to Start a Return
Visit Contact Us and our support team will walk you through the next steps.
Refunds
- Payment method: refunds are credited back to the original payment method used at checkout.
- Processing time: refunds are issued within 5-10 business days after we receive and inspect the returned item. If it’s taking longer than expected on your end, check with your bank first; posting dates sometimes lag a few extra days on their side.
Exchanges
- Size exchanges only: we exchange the same item in a different size. We don’t exchange one product for another.
- Processing time: exchanges ship within one week of us receiving your returned item.
Damaged or Defective Items
If an item arrives damaged or defective, contact us through Contact Us with your order number and a photo of the issue, and we’ll arrange a replacement as fast as we can.
Need Help?
Our team is available through Contact Us for anything else related to your return or exchange.